FAQs

Can you tell me about Bookings & Policies?

What time is check-in and check-out?*

• Check-in starts at 3:00 PM
• Check-out is at 10:00 AM

*Early check-in or late check-out may be available upon request for a fee. Visit Reservation Add On page for more information.

When booking a reservation is a deposit required?

Yes, a deposit is required at time of booking. The amount may vary by room type and length of stay. Generally, it’s the first night stay. This deposit is applied to room charge.

What is included in your base rate?

Rates are based on double occupancy. For each additional person over the age of 10, there is a charge of $25.00 per person per night. Up to 2 children under the age of 10 may stay free in your room. For each additional child there will be a $25 charge per child per night.

What’s your cancellation policy?

May-October Arrivals — Cancellations/changes to your arrival date made 14 days or more prior to the arrival date are routine and result in a full refund of any deposit, less a cancellation fee.  Routine cancellation fees are $49 (hotel rooms); $79 (apartments); and $125 (luxury suites/cottages). A late cancellation/change is a cancellation/change made with less than 14 days prior to the arrival date and/or a cancellation of one or more nights after check in – it results in a forfeiture of the deposit or one night’s stay whichever is greater.

November-April Arrivals – Cancellations/changes made 72 hours or more prior to the arrival date are routine and result in a full refund of any deposit and ­no cancellation fee.  A late cancellation/change is a cancellation/change made with less than 72 hours prior to arrival date and or a cancellation of one or more nights after check in – it results in a forfeiture of the deposit or one night’s stay whichever is greater.

Do you offer reservation insurance?

Yes we do. With insurance you can cancel/change all reservations with only 72 hours or more notice prior to your arrival date, for any reservation – routine cancellation/change fees will still apply.  Reservation insurance premiums are based on the type of accommodation and length of stay.  Hotel room premiums are $20/night with maximum $80 for the entire stay.  Apartments/Suites/Cottages premiums are $35/night with maximum of $125 for the entire stay. Reservation insurance can only be obtained at time of reservation/up to 24 hours following making the reservation. Visit Reservation Add On page for more information.

Are there benefits to Booking Direct?

Is there a way to know I am booking direct versus via an OTA (Online Travel Agent)?

When booking online, always pay attention to the search results – and be on the lookout for bogus, imitation sponsored ads from OTAs. Make sure the link points to the hotel’s official domain (alouettebeachresort) or booking engine, not a third-party site. And, when in doubt, start at the hotel’s homepage or call the property.

Is it easier to modify or cancel my reservation when I book direct?

Absolutely. When you book direct, any changes or cancellations are handled quickly and personally by our on-site hotel team– no middleman, no hassle. With OTA reservations, adjustments have to go through large centralized call centers that manage thousands of properties, which often means longer wait times and less flexibility.

What other kinds of benefits do I get when booking directly with the Alouette Beach Resort?

There are several advantages you miss out on when you don’t book direct, including:

Exclusive Offers – When you book through our website, you unlock exclusive offers you won’t see on third-party sites. These specials add extra value to your stay, from savings on longer getaways and seasonal promotions to curated experiences you won’t find anywhere else.

Access to More Availability/Room Types – There are limits on the inventory sold through online travel agencies, so when you book directly, you’ll find the widest availability and most access to every room type – making it easier to choose the perfect fit for your stay.

True Customer Service – From booking to checkout, you’ll work directly with the people who know the property best. Our front-desk staff can tailor recommendations, handle special requests, and anticipate your needs to ensure every detail of your getaway is seamless, stress-free, and exactly the experience you’re looking for. OTAs will never do that.

Also, if you’re traveling with your furry friend, we don’t list pet friendly units on third-party sites.